Last updated: April 26, 2025
Rihify (referred to as "we," "our," or "Company") is committed to protecting your privacy and the security of your data. This Privacy Policy outlines how we collect, use, store, and process personal information when you install or use the Sectionly:Product Options app ("the App") and related services. By using the App, you agree to the practices described in this policy.
This Privacy Policy applies to the Sectionly: Product Options app and related services, as well as any communications with us. It does not cover third-party websites or services accessed via links from the App.
We collect the following types of information to provide and improve our services:
- Store Details: When you install the App, we collect your Shopify store name, URL, and contact email to connect and tailor the App to your store.
- App Configurations: Settings, preferences, and customizations you create using the App (e.g., product options, pricing rules, design preferences).
We automatically collect information about how you use the App, including:
- Technical Information: Your IP address, browser type, device type, and operating system.
- Activity Logs: Data about actions taken in the App (e.g., changes to settings, updates to product options, usage frequency) to optimize functionality and diagnose issues.
When customers interact with product options on your store, we process this data to enable the App's features:
- Option Selections: Choices customers make (e.g., size, color, materials).
- Custom Inputs: Text entered by customers (e.g., gift messages, engraving details).
- Uploaded Files: Images or documents submitted via custom fields (stored securely and in compliance with Shopify's Data Processing Agreement).
- Order-Related Data: Product option data and customer information linked to orders for fulfillment and record-keeping.
When contacting our support team, we may collect:
- Chat logs, emails, or support tickets.
- Diagnostic data (e.g., screenshots or shared store configurations, with your consent).
We process data for the following purposes:
- Service Delivery: Operate the App and fulfill your requests.
- Functionality Enhancement: Analyze usage patterns to improve user experience.
- Analytics: Provide insights into your store's performance and the App's impact on your business.
- Communication: Send service updates, newsletters, and support responses.
- Security: Detect and prevent fraudulent or unauthorized activities.
- Compliance: Fulfill legal and regulatory obligations.
We collect and process data based on:
- Consent: When you explicitly agree to data collection and processing.
- Legitimate Interests: To improve the App and maintain services.
- Contractual Obligations: To deliver services as specified in our agreements.
We may share data with:
- Service Providers: Third parties assisting with service delivery, maintenance, or analytics.
- Authorities: Lawful disclosure to comply with legal requests or protect our rights.
We retain data only as long as necessary for service delivery or legal compliance. Upon request, we will delete data in accordance with applicable laws, though some information may be retained for record-keeping.
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate data we hold.
- Erasure: Request deletion of your data (subject to legal exceptions).
- Restriction of Processing: Limit processing under certain conditions.
- Data Portability: Obtain data in a structured, machine-readable format.
- Withdrawal of Consent: Revoke consent for data processing (where applicable).
To exercise these rights, contact us at support@rihify.com.
We implement technical and organizational measures to protect data from unauthorized access or loss. While we strive for security, no data transmission or storage is entirely foolproof, and we cannot guarantee absolute protection.
The App may contain links to third-party services or websites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing data.
The App is not intended for children under 16. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly upon request.
We may update this policy periodically to reflect operational or legal changes. Updated versions will be posted here with an effective date. Your continued use of the App constitutes acceptance of the revised policy.
For questions about this policy, please contact us at:
- Email: support@rihify.com