We welcome you to use Customerssay.ai Product Reviews App, which is developed and operated by Kilo ("we" or "the Company"). The app is designed to assist Shopify merchants in efficiently collecting, managing, and displaying customer reviews. This privacy policy is intended to explain how we collect, use, store, share, and protect your personal information when you use this app ("Service"). By accessing or using the Service, you signify that you have read, understood, and agreed to be bound by this privacy policy. Please also review our [Terms of Use].
The provider of the Service, including all affiliated entities, subsidiaries, and related personnel.
Refers to the owner of a Shopify store, an authorized representative, or any individual or entity using the Service on behalf of a Shopify store.
Refers to an individual who has purchased products or services from a Merchant's Shopify store and submits reviews through the Service.
Feedback submitted by a Customer, including text, ratings, images, videos, or other content, reflecting their experience with products or services.
Any information, data, text, images, videos, or other materials submitted, transmitted, or displayed through the Service.
Any information related to an identified or identifiable natural person, as defined by applicable data protection laws.
When you register for the Service, contact us for support, or use specific features, we will collect personal information that you voluntarily provide, such as name, email address, phone number, store name, store address, and information associated with your Shopify account. In addition, we will also collect operational data during your use of the Service, such as login time, functional modules used, and setting preferences.
During the process of using the Service to collect customer reviews, we will collect the personal information contained in the reviews submitted by customers, such as customer names, purchase order information, review content, and related ratings. At the same time, in order to better manage reviews, we may also collect customers' IP addresses and device information (device model, operating system, etc.), but this information is only used for review management purposes.
When you use the Service, we will automatically collect certain information through technical means to ensure the normal operation of the Service and optimize the user experience. This information includes but is not limited to: your device information (device model, operating system version, unique device identifier, etc.), browser information (browser type, version), access time, accessed pages, click behavior, IP address, and referral information from other websites or applications.
To enhance service performance, analyze usage, and provide a personalized experience, we use technologies such as cookies, pixel tags, and web beacons. Cookies are small data files stored on your device that record your login status, preference settings, and other information, enabling more convenient access to the Service. You can manage or reject cookies through your browser settings, but this may affect the normal use of some service functions.
We use the collected information to provide you with the Service, ensure its normal operation, process your requests, and conduct service maintenance and updates.
By analyzing your usage data and feedback, we can understand your needs and preferences, thereby improving service functions and enhancing the user experience.
Used for managing customer reviews, including reviewing, displaying, and analyzing review data to help merchants better understand customer needs and areas for improving products and services.
Detect and prevent fraud, abuse, and other security threats to protect the account and information security of you and other users.
With your consent, send you marketing information, promotional offers, and product update notifications related to the Service.
We will store the collected personal information on secure servers, and the storage period is determined based on business needs and relevant laws and regulations. After fulfilling the storage purpose, we will delete or anonymize the information in accordance with regulations to protect your privacy.
We may share your information with third-party service providers who provide services for us, such as server hosting providers and data analysis companies. These service providers will only use your information within the scope necessary to perform their services and are required to comply with strict confidentiality obligations.
In cases required by law, such as responding to legitimate requests from judicial or administrative authorities, or to comply with laws, regulations, and regulatory requirements, we may disclose your personal information.
In the event of a company merger, acquisition, asset sale, or other similar business transfers, your personal information may be transferred to the relevant third party along with the business. We will require the recipient to continue to comply with this privacy policy and protect the security of your personal information.
We attach great importance to the security of your information and adopt various technical and management measures to protect personal information, prevent information leakage, tampering, and loss. These measures include but are not limited to data encryption, access control, and security audits. However, due to the complexity of the network environment, despite our best efforts, we cannot completely eliminate information security risks. If you discover any information security issues, please contact us in a timely manner.
You have the right to access the personal information we hold about you and request corrections for inaccurate or incomplete information. You can exercise this right through the account settings function of the Service or by contacting our customer service.
Under circumstances compliant with laws and regulations, you have the right to request us to delete your personal information. However, if we are unable to delete it immediately due to legal obligations, business needs, etc., we will explain the reasons to you.
In certain situations, you can request us to restrict the processing of your personal information, such as when you question the accuracy of the information.
Within the scope permitted by law, you have the right to obtain your personal information in a structured, commonly used, and machine-readable format and transfer it to other data controllers.
If we process personal information based on your consent, you have the right to withdraw your consent at any time, but this will not affect the legality of the processing based on consent before withdrawal.
The Service is not intended for minors under the age of 18. We do not actively collect personal information from minors. If we accidentally collect personal information from minors, we will immediately delete the relevant information. If you are a guardian of a minor and find that a minor has provided personal information to us, please contact us in a timely manner.
We may revise this privacy policy according to business development, changes in laws and regulations, etc. The revised policy will be announced on the official page of the Service and notified to you via email or other appropriate means. If you continue to use the Service after the policy change, it means that you accept the revised privacy policy.
If you have any questions, comments, or suggestions about this privacy policy, please feel free to contact us in the following ways:
Email: hello@sectionly.ai